![]() It’s the 20% that can cost a great deal of money in terms of time, travel and communications. This is because around 80% of the management of Cisco handsets is through the Call Manager web interface and 20% on the handset itself. Managing Cisco IP telephones often requires a visit to the handset, or at the very least, a request to the user of the handset to perform a sequence of key presses. In this syllabus candidates will be using PhoneView to remote control 8845 devices in their studies and exams. That is why Cisco have embedded in the CCIE Collabv2 Syllabus and Exam. In fact, PhoneView is a completely unique product, there is nothing else quite like it on the market. PhoneView is the ONLY Endpoint Management Product certified by Cisco as Compatible with CUCM and has completed full Interoperability Verification Testing (IVT, as such you can be confident of its performance and applicability with your CUCM software. It's best practice to use an IP Address instead of a hostname.if both URL’s are not accessible through the browser.Save money and never need to send an Engineer to site again * Restart phoneview and try to take a screenshot again. * Group > Edit > Advanced > Advanced > Click Enable HTTPS > Click Test > Click Update. If phones configured to only accept "HTTPS" connections, follow the below steps If the above credentials does not authenticate,ensure the end user has the device associated. Addition to this confirm the Authentication URL of the phone(s). NOTE: When prompted for credentials, provide the End User credentials used while configuring PhoneView. ![]() If the device ip address is 192.168.1.12 the URL will be as follow “” Request a manual screenshot using a web browser.Į.g.The above error message suggests that the end user account configured in phoneview failed to authenticate the device to request screenshot(s). “Command (Cmd:Screenshot)sent to device (Device Name) using thread(Thread name) with response Phone User(UserName)authentication error " This could be due to an authenticating issue between the device and the application. If the phone is accessible from PhoneView application and unable to retrieve screenshots. Confirm the device(s) are associated to the end user account configured in PhoneView.Wait for a while, until the activity log confirms " group updated successfully" " Group" tab in Phoneview > " Update" > Choose the Group Name the phones " Group to update" If the IP Address does not match in CUCM and Phoneview, user could update the IP Address of the Device(s) in Phoneview by performing the following steps. Once this option is enabled PhoneView automatically updates the screenshot on all the phones in Application.Ĭonfirm the IP Address of phone(s) matches in both C UCM and Phoneview. Enable Automatic screenshots on entire phone estateĬlick on the Phone Screenshot drop down button on toolbar > Enable the Automatic Screenshot option.Select device > Right click on the selected phone > Click Enable Automatic screenshot option.Įnable this option on required device(s) for Automatic screenshots updates. Enable Automatic screenshot on selected device(s).Select device(s) > Click “Phone Screenshot” button on the toolbar Manual screenshots on single or collection of devices.user could capture screenshot manually, enable Automatic Screenshot on selected device(s) or entire phone estate. There are 3 ways to capture screenshots in PhoneView. If all the prerequisites are taken care already ,Please restart the device and try again for the Screenshot in Phoneview. Phone(s) should be accessible from PhoneView installed PC.Phone(s) should be associated with the end user account configured in PhoneView.Phone(s) "Web Access" property should be enabled.
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